Responsible Gaming at Parimatch

Only persons aged 18 years and above, or the applicable legal gambling age in their jurisdiction, can use our services and websites. We follow applicable regulations to prevent underage gambling. Our team reserves the right to ask for age verification and will lock your account until you provide valid documents.
Every player must show proof of identity to confirm they meet the legal age requirement. You should upload a clear photo of a valid identity document, such as a Passport, Driver’s License, or National ID Card. We may also require proof of your residence before you place bets or make deposits. If you fail to provide these documents, we may close your account.
We recommend that parents use parental control tools to stop children from visiting gambling sites. You can install free filtering software like BetBlocker or use services like Gamban to block access on family devices.

Gambling is a harmless pastime for many, but it can cause health concerns for some individuals. Our bookmaker site does not accept players who suffer from gambling disorders. We may end business relationships with anyone who shows signs of a serious addiction.
Our internal system identifies risky behavior by tracking repeated losses and signs of financial distress. If a player acts abusively toward our staff or sounds distressed, our team will flag the account. Our customer service agents may then contact the individual to discuss self-limitation or exclusion options.
We remind clients to use tools that help manage their habits:

• Set a spend limit for each week;
• Use deposit limits to control your budget;
• Set a session time limit to avoid playing too long;
• Take a cool-off break for 1 day to 6 weeks if you feel stressed.

Compulsive gambling is a serious issue that requires attention. We encourage you to take a self-test to see how much gambling affects your daily life. You can find a list of questions at the Gamblers Anonymous website to check your involvement level.
Follow these simple rules to keep your gambling under control:

• Never borrow money from friends or banks to gamble;
• Decide on a loss budget before you start and stop when you hit it;
• Use the self-limitation tools available in your account;
• Remember at all times that this is only a game for fun;
• Take frequent breaks and spend time on other hobbies;
• Avoid gambling when you feel sad, stressed, or troubled.

If playing stops being fun and becomes a daily obsession, you must stop immediately. We recommend that you activate the voluntary self-exclusion option to protect yourself. Contact our support team via live chat or email to request a break from our services.
When you choose self-exclusion, we stop sending you marketing emails and promotional offers. We also suggest that you speak with a mental health professional or contact global help centers like Gambling Therapy.
Being self-excluded means you cannot create a new account with our bookmaker site. You will not be able to deposit funds or place any wagers on your existing account during this period.

Our bookies site has the right to block players who show signs of mental health concerns or heavy dependence on gambling. Our team assesses your communication and betting patterns to ensure you stay safe.
We reserve the right to keep accounts closed even if you ask to reactivate them. This decision is made to protect players from further financial or mental harm. If you have concerns about your gambling habits, our support team is ready to help you find the right resources.